Job Description

Revenue Operations Manager

We're looking for a Revenue Operations Manager to help build and scale our GTM operations and specifically, Customer Success Operations and Partner Operations functions. This is a highly cross-functional role for someone who thrives as a business partner, a data-driven operator, and one who can connect strategy to execution through systems, process, and analytics.

You'll report to the Head of Revenue Operations and partner closely with GTM leaders, including our Head of Customer Success and Head of Partnerships. You'll serve as a strategic operations leader and builder across GTM. This is a true "Swiss Army knife" role: you'll shape core processes, define metrics, improve systems, and identify growth opportunities through insights and experimentation. Our hope is you will be based out of our San Francisco office, but for the right candidate, we're willing to be flexible.

GTM Operations

• Build the CS operating model: processes, playbooks, tooling, and rhythms that support scale and consistency
• Partner with CS leadership on key programs such as:
• Onboarding + implementation operations
• Renewals forecasting + retention strategy
• Customer health scoring + risk identification
• Capacity planning + segmentation + coverage models
• Define, improve, and operationalize core CS KPIs (NRR, GRR, retention cohorts, time-to-value, adoption, etc.)
• Create reporting dashboards and automated insights that help CS leaders prioritize and drive outcomes
• Build partner ops foundations: process, tracking, attribution, reporting, and system support
• Partner with the Head of Partnerships to:
• Define partner lifecycle stages and success metrics
• Operationalize partner onboarding and activation
• Measure partner contribution to pipeline, revenue, and expansion
• Improve partner channel visibility through clean data, reporting, and business-ready dashboards
• Improve tooling and systems across CS and partner motions (CRM objects, automation, data hygiene, integrations)
• Identify inefficiencies, implement automations, and eliminate manual GTM processes where possible
• Partner with GTM leaders to proactively identify areas to improve seller efficiency and drive revenue growth

Analytics & Business Partnering

• Operate as a trusted business partner: diagnose performance, identify root causes, and propose solutions
• Build structured analysis to answer questions like:
• Where are we losing customers and why?
• Which segments have the strongest adoption and retention?
• Which partners drive real revenue outcomes?
• Where are handoffs breaking or cycle times slowing down?
• Develop business cases for operational changes and influence leadership decisions using data
• Leverage AI to build new workflows and augment existing processes

You are ideal for this role if you have:

• 3+ years of experience in Revenue Operations, Customer Success Ops, Business Operations, Analytics, or GTM Strategy
• Strong experience acting as a business partner to senior GTM leaders (CS, Partnerships, or Revenue leadership)
• Proven ability to build operations "from scratch" not just maintain existing systems/processes
• Highly analytical and comfortable working with ambiguity, messy data, and evolving priorities
• Strong ability to translate insights into action: recommendations, process changes, and system improvements
• Experience designing scalable workflows for:
• Renewals and customer lifecycle management
• Partner operations / channel motions
• Cross-functional GTM handoffs
• Strong communication skills and ability to drive alignment across stakeholders
• Experience in high-growth B2B SaaS environments
• Experience working with Salesforce and/or GTM tooling ecosystems

Location expectations:

• Our expectation is that this role will be based in our San Francisco office (Hybrid Model)

Compensation:

• The estimated starting annual salary for this position is $151,000-$189,000 USD. The actual base salary will be determined based on a number of factors, which may include job-related skills, relevant experience, qualifications, location, internal equity, and market data. In addition to base salary, total compensation may include equity, variable compensation, and benefits. We view equity as a meaningful part of our compensation philosophy and a way for employees to share in the long-term value they help create.
• Compensation ranges are reviewed regularly and may be adjusted as the role, individual performance, or market conditions evolve.

What we offer (FTE only):

Our goal is to competitively and fairly compensate every Semgrep employee with a system that equally rewards those who are vocal and those who are less comfortable making demands during the final steps of the hiring process. To that end, we generate internal compensation bands that are used when discussing and negotiating salaries. We update these based on market data to make sure they're above the average for comparable roles.

We invest in our employees' well-being and long-term success through a competitive, market-aligned benefits program that meets or exceeds local market standards across all of the regions in which we hire. Benefits offerings vary by location to reflect local requirements and norms. For more detailed, location-specific information, please visit Semgrep Benefits.

Who we are:

We bring together people from a wide range of backgrounds and disciplinesfrom physics and philosophy to formal methods research and full-fledged corporations. We're new parents and new grads, dog lovers and dogfooders. We get together often to bike, bake, and meet up in parks. In our interactions, we believe respect and honesty go hand in hand, and prioritize both.

Semgrep is an equal-opportunity employer seeking a diverse range of backgrounds. We value who you are including your cultural heritage, your socioeconomic status, your age, your race, your gender, your sexual orientation, your disabilities. We value what's vitally important to you your family, your religion, your politics. We value what you love in this world your music, your weekend pursuits. We believe in welcoming varied professional backgrounds, educations, and interests. If you're exceptional in your role, believe in Semgrep's mission, and treat Semgrep's values as your own, you belong here.

Please Note: For US-based roles open to remote work, we are currently able to hire employees in the following states only: Arizona, California, Colorado, Connecticut, District of Columbia, Florida, Georgia, Illinois, Maryland, Massachusetts, Michigan, Missouri, Nebraska, New Jersey, New York, North Carolina, Oregon, Tennessee, Texas, Virginia, Washington, and Wisconsin.

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