Job Description
Pay Rate:
$20/hr
Summary:
- Training hours and location: Warwick, RI for training and Nesting
- Starts 4/6/2026
- 8:30am - 5:00pm Monday - Friday EST
- Post-training hours and location: 8:00am - 6:00pm EST, may receive shift anywhere between those hours
- Transition to a work-from-home model after training
- Must come into office for system issues or monthly team meetings
- Strong home internet connection required (at least 50 Mbps)
Responsibilities:
- Communicate with customers via telephone using strong communication skills, active listening, and empathy
- Drive solutions that best meet the customer s needs
- Analyze and resolve complex customer issues such as requests regarding various product aspects, policy provisions, claim status, basic procedures, etc.
- Ensure each customer experience is exceptional by leveraging effective listening skills, attention to detail, strong intellectual curiosity, and an honest desire to make a difference
- Efficiently process transactions and refer requests for other policy modifications to appropriate areas. Track responses to ensure completion
- Support special product and/or service campaigns as needed, or as requested by the customer
- Efficiently access and navigate multiple electronic systems to provide a complete and integrated response to the customer s inquiry
- Perform responsibilities in a consistent, professional manner while exercising strong verbal, interpersonal, and high-quality service skills
Requirements:
- Must live within one hour commute of Warwick, RI
- Training will be in-office for a designated duration with no time off allowed
- Required to work an assigned shift during hours of operation between 8:00am 6:00pm ET, Monday through Friday
- Must be flexible regarding the ability to work overtime and shift changes based on business needs
- Able to work in a stationary position 75% of the time
Required Skills:
- Suggested 2 years of experience in Customer Service; Prior Call Center experience is highly preferred
- Experience navigating multiple screens while delivering a good customer experience
- Strong computer/keyboard skills as well as analytical and problem-solving skills
- Quickly grasps information and efficiently solves verbal challenges with strategic thinking
- Communicates complex verbal and written concepts with ease
- A passion for serving customers and a personal commitment to following through in a dynamic, fast-paced environment
- Professionally demonstrate empathy to others
Preferred Skills:
- High School diploma, GED, some college experience, trade, or professional certification
- A demonstrated ability to quickly learn and continuously develop functional knowledge and an understanding of company products as well as administrative, claims, underwriting, and marketing functions
- Superb listening skills and professional oral & written communication skills with an ability to inspire trust and accountability through an empathetic communication style
Job Tags
Work at office, Remote work, Flexible hours, Shift work