Job Description

Job Description

Job Description

THE ROLE

The Visual Security Officer primary responsibility is to deter theft, communicate suspicious activity to the Loss Prevention Department, maintain a safe business environment, and provide strong customer service. The Visual Security Officer is primarily stationed at customer entrances and monitors customer traffic entering and exiting the store. Performs other duties as assigned.

Essential Functions

• Successfully complete all Loss Prevention training requirements including and maintaining personal certifications as required by law
• Provide an exceptional customer experience by ensuring the customer is always the # 1 priority.
• Acknowledge Customers in a friendly and helpful manner upon Customer’s entry/exit into/out the store
• Monitor high shortage areas throughout the store
• Use two-way communication devices to maintain contact with Store Loss Prevention Team to ensure store safety
• Prepare prompt and complete reports relative to all theft incidents, merchandise recoveries, accident investigations, audits, and other activities as assigned by the Loss Prevention Manager
• Have knowledge of and maintain strict compliance with the law and company policies concerning apprehensions, searches and seizures, and the preservation of evidence
• Regular, dependable attendance and punctuality

Qualifications

• To perform this job successfully, the candidate must be able to perform each essential duty above at the highest levels. The requirements listed below are representative of the knowledge, skill, and/or ability required.
• High School Diploma or equivalent required
• Must own or be able to obtain a NYS Security license
• Strong interpersonal skills with proven ability to communicate and share information with diverse groups of customers and peers.
• Resourceful and able to adapt quickly to changing priorities.
• Resourceful self-starter, works well independently as well as part of a team, and able to adapt quickly to changing priorities.
• Ability to work a flexible schedule with retail hours, including day, evening, weekends, and/or holidays.
• Position requires prolonged periods of standing/walking around store or entrances.
• May occasionally involve reaching above eye level, stooping, kneeling, or crouching.
• Ability to sustain long periods of time enclosed in surveillance areas.
• Frequently lift/move up to 30lbs.

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