Job Description
Position Summary - Pay Range $33.00 - $35.00/hour
The Housekeeping Manager is responsible for ensuring the operation of the
Housekeeping Department in an attentive, friendly, efficient and courteous
manner, providing all guests with quality service and a clean and safe
environment throughout their stay, while efficiently managing expenses and
maximizing service levels.
Essential Functions
* Must adhere to the company’s Service culture – 4 Keys to creating guests for
life.
- Must participate in all hotel required meetings and trainings.
- Focuses on Unifocus guest scores and ensures the feedback is addressed in a
timely manner.
* Maintain high standards of personal appearance and grooming, which includes
wearing the proper uniform/business attire and nametag.
* Maintain a regularly scheduled cleaning program (i.e., floor care, hard
cleaning, mattress flipping, etc.) and maintain a detailed checklist for each
position.
- Lead in maintaining and controlling all housekeeping equipment.
- Promote teamwork and quality service through daily communication and
coordination
* Inspect rooms daily and ensure that some rooms are inspected by supervisors
on a daily basis.
* Partner with the Director of Housekeeping in inspecting all VIP rooms prior
to arrival.
* Ensure that public areas, guest rooms and back-of-house areas are cleaned to
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* Lead in maintaining required pars of all Housekeeping and Laundry supplies by
ordering all needed supplies and amenities on a monthly or quarterly basis.
* Monitor work orders and submit to Engineering according to hotel procedures.
Follow up on work orders to ensure completion.
- Conduct pre-shift meetings for room attendants and housepersons daily.
- Balance and clear room status nightly; compare the p.m. housekeeping report
with the HMS room status report and resolve any discrepancies.
* Partner in reviewing Housekeeping team worked hours for payroll compilation
and submit to Accounting on a timely basis.
* Partner in preparing employee Schedule according to business forecast,
payroll budget guidelines and productivity requirements.
* Monitor and act on special requests as needed; VIPs, special needs rooms,
connecting, etc.
* Maintain and monitor "Lost and Found" procedures and policies according to
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* Focus the Housekeeping Department on their role in contributing to the Guest
Service and audit Scores.
- Monitor all V.I.P.'s, special guests and requests.
- Maintain compliance with Peregrine Yountville Management LLC policies,
standards and regulations to ensure safe and efficient operation of the
hotel.
- Abide by all hotel policies and safety rules.
- Perform other duties as requested by management.
Qualifications
- At least 2 years of progressive experience in a hotel or a related field;
- Supervisory experience required.
- Proficiency in Microsoft Office applications is preferred.
Working Conditions and Schedule
- Long hours are sometimes required.
- Medium work - Exerting up to 50 pounds of force occasionally, and/or up to 20
pounds of force frequently or constantly to lift, carry, push, pull or
otherwise move objects.
- Sitting/standing/walking for extended periods of time
- May require bending and reaching, stooping, kneeling, or crouching.
- Requires manual coordination to operate computer and other business
equipment.
* This role requires driving a golf cart.
Peregrine Yountville Management LLC is an equal opportunity employer. All
qualified applicants will receive consideration for employment without regard to
race, color, religion, sex (including pregnancy, childbirth, breastfeeding, and
related medical conditions), sexual orientation, gender identity or expression,
national origin, ancestry, age, disability (physical or mental), medical
condition, genetic information, marital status, military or veteran status, or
any other characteristic protected by applicable federal, state, or local law.
We are committed to complying with the California Fair Employment and Housing
Act (FEHA), Title VII of the Civil Rights Act, the Americans with Disabilities
Act (ADA), and all other applicable equal opportunity laws.
Peregrine Yountville Management LLC participates in E-Verify. Upon hire, your
employment will be contingent on proof of identity and eligibility to work in
the United States, which will be confirmed through the federal E-Verify system.
Job Tags
Full time, Work at office, Local area, Shift work, Night shift